Frequently Asked Questions

Everything you need to know about ordering, shipping, returns, and mechanic support at mecspot.

What is mecspot?

mecspot is an Indian e-commerce platform specialising in two-wheeler diagnostic tools, BS6 testing equipment, fuel pump testers, injector tools, electrical connectors and professional garage products. We serve mechanics, service centres and bike enthusiasts across India.

Are the products suitable for all bikes?

We offer both bike-specific and general garage tools. Each product page lists compatible models and specifications. If you are unsure whether a product fits your vehicle, send us a message on WhatsApp at +91-7989554535 before ordering — we will confirm compatibility for you.

How can I confirm product compatibility with my bike?

Send us a WhatsApp message at +91-7989554535 with your bike model, year, and engine variant. You can also share a photo of the part you need to replace. Our team will confirm whether the product suits your vehicle before you place the order.

Can I cancel my order?

Yes. Orders may be cancelled within 30 minutes of placement, provided the order has not yet been accepted or dispatched. To cancel, go to My Orders in your account or contact us on WhatsApp immediately.

What is the return policy?

Eligible products can be returned within 3 days of delivery if they are defective, damaged, or incorrect. Product-specific exclusions apply. Contact us with your order details and photos of the issue to initiate a return.

How long does delivery take?

Orders are typically dispatched within 24 hours and delivered within 3–5 business days across India, depending on your delivery location and service availability. Free shipping applies to orders above ₹1,500.

What payment options are available?

We support full online payment via UPI, Credit/Debit Cards and Net Banking. Cash on Delivery (COD) is available for eligible orders. For selected products, a ₹100 advance online deposit is required to confirm the COD order, with the remaining balance paid at delivery.

How does the ₹100 advance COD work?

For products that offer partial COD, you pay ₹100 online when placing the order. This amount confirms your order. The remaining eligible amount is collected in cash by the delivery partner at the time of delivery. A ₹40 COD handling fee may apply.

How can I track my order?

Once your order is dispatched, you will receive an SMS and email notification with your tracking ID. You can also view live order status under My Orders in your account profile.

Can I place bulk or B2B orders?

Yes. For bulk garage orders, workshop supplies or wholesale enquiries, please email us at mecspot24x7@gmail.com or contact us on WhatsApp at +91-7989554535. We will assist with pricing, availability and shipping arrangements.

How do I contact customer support?

You can reach us on WhatsApp at +91-7989554535 — messages can be sent at any time and are answered during business hours. Phone support is available Monday to Saturday, 10 AM to 7 PM IST. You can also email us at mecspot24x7@gmail.com.